Frequently Asked Questions

Shipping

All orders placed before 3pm on a business day will be posted the following business day

We use Australia post and standard shipping is 2-7 Business Days.

Returns, Refunds & Exchanges

If you are not 100% satisfied with your order please contact us upon receiving the order. Once products have been returned we can arrange a credit or refund of your purchase.

Our Products

HTV stands for Heat Transfer Vinyl, also known as iron on vinyl. This vinyl is a specialist vinyl and needs to be cut on the mirror setting on your machine. We recommend using a heat press for all HTV vinyls to ensure you have the correct temperature control and even heat distribution on your vinyl

Permanent Vinyl is a permanent adhesive vinyl that can be stuck to many surfaces, including but not exclusive to plastic, glass, wood, cars etc

Unfortunately due to the nature of silicones non stick surface. No vinyl will permanently stay on any silicone surface. We do not recommend any of our products for use on any silicone products 

Do you love testing new products? While we always endeavour to include small samples with all of our orders, we do have a product tester program that will periodically help us with testing out new product ranges. We are looking for people who have had their cutting machine for over 12 months and have prior experience with various types of materials.

If you would like to be included in this list please contact us HERE

Send a message

craftycutzau@gmail.com